Wordwave Support

How can I help?

Bugs and feature ideas go to the public tracker on GitHub. Issues there are visible to everyone, which means you can check whether something is already known and follow it until it is fixed.

Get in touch

Anything private, or anything you would rather not post publicly, goes by email. I read everything myself.

Common questions

  • Some words are wrong. What can I do?

    The captions come from what the app hears, so some words will need a second look, above all in a song or with music under the voice. Tap a line in Lines to correct it, or a word in Words. For a song, choose Song instead of Speech before Wordwave listens: it then separates the voice from the music first.

  • Why does Wordwave want to send the sound of my clip?

    Wordwave writes the captions on the device on a Mac, and on an iPhone or iPad with at least 6 GB of memory, once its speech model is downloaded. The model is about 574 MB and downloads once, over Wi-Fi unless you allow mobile data. On other devices, or before the model is there, the captions need a transcription service, and Wordwave asks before it sends the sound of the clip. It never sends the picture. The privacy policy names the services.

  • Can I use my own subtitle file?

    Yes. Open an SRT, WebVTT or LRC file, alone or together with the video or sound file it belongs to. Wordwave skips the listening and uses the words and times from the file.

  • How do I export the captions as a file?

    Open the export sheet and pick SRT, WebVTT, LRC or JSON under Text files. Text files are free, as often as you like, and do not count as exports.

  • Which formats can I export the video in?

    9:16 for Reels, TikTok and Shorts, or 16:9 for YouTube, in 1080p or 4K. A picture that does not fit the frame gets a blurred copy of itself behind it; switch to Black in the export sheet if you prefer bars.

  • What does Wordwave cost?

    The first three video exports are free. After that, one purchase of €7.99 unlocks unlimited exports. It is not a subscription. The purchase works on every iPhone, iPad and Mac with the same Apple Account: tap Restore on the purchase sheet.

Privacy